KIPAnn38E UNABLE TO PROCESS REQUEST FOR xxxxxxxx - RETURN CODE = nnn

Explanation

A request was made to collect real-time data on shared queues by using collector xxxxxxxxx. The requested collector was not functioning and no data was gathered. The value of nnn indicates the reason for the failure, possible values are:
  • 100 - Invalid collector control block was being used
  • 104 - Collector has not completed its initialization
  • 108 - Collector is not enabled for real-time data collection
  • 112 - A collector abend occurred during its processing and no ESTAE was set to handle the failure
  • 116 - Unable to obtain a lock on the real-time sample queue

System action

The request for obtaining the shared queues data will be terminated and no data will be returned to the Tivoli® Enterprise Portal for display. The agent continues to collect and display all non-shared queues data.

User response

If the return code is 104, you can attempt to obtain the data again by using the Tivoli Enterprise Portal. If the problem persists or other return codes are reflected, review the OMEGAMON® for IMS Troubleshooting Guide for details on what information to gather for IBM® Software Support. You can also search the IBM Support Portal for a solution.