Follow these steps to diagnose and correct problems that you experience with OMEGAMON® Data Provider. For example, expected data not arriving at a
destination analytics platform.
Procedure
- Examine the messages from the components involved
in OMEGAMON Data Provider.
- Check for common issues.
Tip:
- If possible, before introducing SSL/TLS (security protocols), test that your configuration works
without SSL/TLS. For example, in a sandbox environment that is entirely inside a secure
intranet.
- Check that you are using the correct character encoding for each configuration member. For
details, see Configuration.
- As a rudimentary test that OMEGAMON Data Connect is receiving
the expected data from OMEGAMON Data Broker, temporarily enable the
STDOUT output of OMEGAMON Data Connect.
- Finally, if you cannot resolve the problem, gather diagnostic information, and then contact
IBM Software Support.