Troubleshooting

Find information for technical problems with the cloud version of Operational Decision Manager.

Identifying problems
Troubleshooting is the process of finding and eliminating the cause of a problem. The first steps for identifying a problem include recording the symptoms, re-creating the problem, and eliminating potential causes.
Support for the cloud portal
Customer support is available for the users of subscription instances. Online support resources are also available.
Limitations on OpenAPI specifications and tools
You might face some restrictions concerning the OpenAPI specifications and tools when you use the hosted transparent decision service (HTDS) through OpenAPI-based clients.