General

Troubleshooting information for general subjects, including data collection, installation and configuration.

Identifying problems
Troubleshooting is the process of finding and eliminating the cause of a problem. The first steps for identifying a problem include recording the symptoms, re-creating the problem, and eliminating potential causes.
Online support and tuning resources
Online services can help you resolve problems, and improve the performance Operational Decision Manager components to get the most out of your business rule applications.
Resolving a string issue in tests and simulations
You might encounter this issue when you do tests and simulations. Follow these instructions to resolve it.
Wrong class loading sequence
When you configure Rule Execution Server or Decision Center, if you do not change the class loading sequence, an error message is displayed.
Troubleshooting Rule Execution Server on Tomcat
Find here how to troubleshoot your Rule Execution Server configuration on Tomcat.
Troubleshooting Rule Execution Server on JBoss
Find here how to troubleshoot your Rule Execution Server configuration on JBoss®.
Troubleshooting the ODM event emitter
If the ODM events do not appear to be processed and stored in either OpenSearch or in the HDFS data lake, use the following list of check points to find the cause.

Parent topic: Troubleshooting and support for Operational Decision Manager