Version Support Policy

The Instana version support policy ensures that you are on the latest version of Instana that best serves your organizational needs.

All of our self-hosted and agent sensor releases have 6 months support from release date.

Updating the version in-use may be required to troubleshoot and resolve reported problems. If you are using an unsupported version, we highly recommend that you update to the latest release.

By frequently updating, you benefit from having the latest features and resolved issues that may have existed in previous releases.

Data Retention Policy

Depending on the type of data, we apply varying data retentions. The following list describes for how long we are storing each data type.


How long are custom metrics collected via Dropwizard, Micrometer or Prometheus retained?

Dropwizard, Micrometer and Prometheus metrics are Infrastructure & Platforms Metric Data. Please see the Data Retention Policy for more details.