To reduce the manual time that is spent on creating answers, you can clone an answer.
Before you begin
Make sure that zones and records are already created.
About this task
Cloning retains the answer and all the metadata of the original answer. If needed, you can change
the answer and the metadata of the cloned answer.
Procedure
-
Click .
- Click the zone name that contains the record that you want to clone an answer
for.
- Click the name of the record that you want to clone an answer for.
- Click the overflow menu of the answer that you want to clone and select Clone
answer.
The answer that you cloned, including the metadata, is added to the
end of the list of answers.
- To change an answer, enter the changes in the duplicated
field.
You can leave the cloned answer as a duplicate of the original or change it as
needed.
- To add, remove, or change the metadata:
- Click the overflow menu of the answer that you cloned and select Edit
answer metadata.
- Select, remove, or change the metadata.
- Click OK.
- Click Save record.