Cloud native analytics and topological grouping stops unexpectedly

Edit online

When cloud native analytics and topological grouping stops unexpectedly on hybrid environment, the topology enrichment icon in Alert Viewer is missing.

Problem

Cloud native analytics and topological grouping stops unexpectedly.

Resolution

To resolve the cloud native analytics and topological grouping from stopping unexpectedly, complete the following steps:
  1. Ensure that all redis pods are up.
  2. Examine the logs for the collater pod by using the following command:
    oc logs $(oc get pods|grep collater|awk '{print $1}')
    If the command displays the following error:
    ERROR Redis:156 - Failed to execute zremreangeByScore: java.net.SocketTimeoutException: Read timed out
    Then, restart the pod by using the following command:
    oc delete pod $(oc get pods|grep collater|awk '{print $1}')