Secure connection failed

When using Firefox 89.02 on a Mac operating system, launching the Dashboard Application Services Hub UI fails in a hybrid deployment.


When your hybrid deployment is installed, a secure connection to Dashboard Application Services Hub fails with the following error code and information:

You are attempting to import a cert with the same issuer/serial as an existing cert, but that is not the same cert.


The current version of Netcool® Operations Insight®, 1.6.8, is compatible with several browsers. For more information, see the Web Browsers section on the Supported Software tab in the 1.6.8 report: SPCR for version 1.6.8 However, Firefox 89.02 is not supported on a Mac operating system.


Delete the old certificate, as described here: If that workaround fails, try another browser.