Creating an Impact connection fails in a hybrid deployment

Edit online

In hybrid deployments, new Impact connections must be created manually.

Problem

In a hybrid deployment, attempting to create an Netcool®/Impact connection with the on-premises Dashboard Application Services Hub UI causes Path specified has an invalid formatting to be displayed.

If you need to configure a new connection then you must do so using the following procedure:

Cause

The UI can no longer be used to create new connections to Netcool/Impact, and the command line must be used instead.

Resolution

  1. Use the command line to configure the required connection. Run the following command on the on-premises Web GUI deployment:
    JazzSM_path/ui/bin/restcli.sh putProvider -username smadmin -password password -provider "Impact_NCICLUSTER.host" -file input.txt
    where
    • JazzSM_path is the name of the Jazz® for Service Management installation, usually /home/netcool/app/jazz/.
    • password is the password for the smadmin administrative user
    • host is the Impact server, for example test1.example.com
    • input.txt has content similar to the following (where host is the Impact server, for example test1.example.com)
      {
     "authUser": "impactuser",
     "authPassword": "netcool",
     "baseUrl": "https:\/\/test1.example.com:17311\/ibm\/tivoli\/rest",
     "datasetsUri": "\/providers\/Impact_NCICLUSTER.test1.example.com\/datasets",
     "datasourcesUri": "\/providers\/Impact_NCICLUSTER.test1.example.com\/datasources",
     "description": "Impact_NCICLUSTER",
     "externalProviderId": "Impact_NCICLUSTER",
     "id": "Impact_NCICLUSTER.test1.example.com",
     "label": "Impact_NCICLUSTER",
     "remote": true,
     "sso": false,
     "type": "Impact_NCICLUSTER",
     "uri": "\/providers\/Impact_NCICLUSTER.test1.example.com",
     "useFIPS": true
  }
  2. Restart Dashboard Application Services Hub on your Operations Management on-premises installation by using the following command. 
    <JazzSM_WAS_Profile>/bin/stopServer.sh server1 -user smadmin -password <smadmin_password>
    Where:
    • <smadmin_password> is taken from the smadmin secret.
    • JazzSM_WAS_Profile is the location of the application server profile that is used for Jazz for Service Management. This is usually /home/netcool/app/jazz/profile.
Draft comment: LOUISERoberts
#5029 #3315 Note this is also in hybrid_integ_kit.dita, and when this defect is fixed it must be removed from both places.

What to do next

Complete the hybrid resolution steps in Impact connection error.