Configuring SolarWinds Orion as an event source

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The SolarWinds Orion platform provides network and system management products. You can set up an integration with Netcool® Operations Insight® to receive alert information from SolarWinds Orion.

Before you begin

Event management supports integration with the Network Performance Monitor and Server and Application Monitor products of the SolarWinds Orion platform. Event management supports Out-Of-The-Box Alerts (OOTBA) for the following common objects in SolarWinds:
  • Application
  • Component
  • Group
  • Interface
  • Node
  • Volume

You can check the object type of each alert in Alert Manager by looking at the Property to Monitor column for an alert.

If you enable an unsupported alert type, event information might still be sent to event management, but the event title will state Unsupported SolarWinds object.

About this task

Using an XML file, you set up an integration with SolarWinds Orion, and define trigger and reset actions for alerts. The alerts generated by SolarWinds Orion are sent to Netcool Operations Insight as events.

Procedure

  1. Click Administration > Integrations with other systems.
  2. Click New integration.
  3. Go to the SolarWinds tile and click Configure.
  4. Enter a name for the integration.
  5. Click Download file to download the send-alert-cem.xml file. This file contains the settings required for the integration with Netcool Operations Insight, including the webhook URL.
    Note:
    • If you edit the integration later and click to download the file again, the current integration will no longer be valid. You will need to set up the integration again.
    • The download file contains credential information and should be stored in a secure location.
  6. Click Save to save the integration in Netcool Operations Insight.
  7. Upload the XML file to the Alert Manager in SolarWinds Orion:
    1. Log in to your SolarWinds Orion account as an administrator.
    2. Go to ALERTS & ACTIVITY in the menu bar in the window and select Alerts from the list.
    3. Click Manage alerts.
    4. Go to EXPORT/IMPORT in the menu bar in the window and select Import Alert from the list.
    5. Upload the send-alert-cem.xml you downloaded earlier from event management.
      Note: A new alert called Notify CEM - timestamp is created, together with the associated trigger and reset actions Post Problem Event to CEM - timestamp and Post Resolution Events to CEM - timestamp, where timestamp is in the UTC format. The Notify CEM alert contains settings for the integration between event management and SolarWinds. It is disabled by default and is not intended to be enabled.
  8. Define trigger and reset actions for the alerts you want event management to receive event information from:
    1. In Alert Manager, click the alert you want to edit, and go to the TRIGGER ACTIONS tab.
    2. Click the Assign Action(s) button.
    3. Select the Post Problem Event to CEM - timestamp check box and click ASSIGN.
    4. Click Next to go to the RESET ACTION tab.
    5. Click the Assign Action(s) button.
    6. Select the Post Resolution Events to CEM - timestamp check box and click ASSIGN.
    7. Click Next and then click Submit.
    Attention: If you create more than one SolarWinds integration instance, ensure you select the correct trigger and reset actions for each integration. For example, for your first integration select Post Problem Event to CEM - timestamp1 and Post Resolution Events to CEM - timestamp1, while for your second integration select Post Problem Event to CEM - timestamp2 and Post Resolution Events to CEM - timestamp2.

    Draft comment: posnerke@uk.ibm.com
    24-JUN-2020 Post 1.6.1 conref work

    Tip: You can also define the trigger and reset actions for more than one alert at the same time. For the trigger action, select the check box for the alerts and select Assign Trigger Action from the ASSIGN ACTION list. Then select the Post Problem Event to CEM - timestamp check box and click ASSIGN. For the reset action, select the check box for the same alerts and select Assign Reset Action from the ASSIGN ACTION list. Then select the Post Resolution Events to CEM - timestamp check box and click ASSIGN.
  9. To enable the alert, set Enabled (On/Off) to On in the appropriate rows for the alerts you want to receive event information from.
  10. To start receiving alert information from the SolarWinds Orion triggers and reset actions, ensure that Enable event management from this source is set to On..