Managing applications and viewing topologies

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Using the Resource management dashboard, you can create and manage applications, and then render them as topology views.

To access Agile Service Manager topology data, you launch the Resource management page from the main navigation menu. On the Resource management page, you can select either the Applications, Resource groups or Resources tabs to filter your topology data. Applications and resource groups are displayed in 'Favorites' and 'All results' sections, while resources are listed in table format only. You can toggle the display of favorites from the default card view to a table view. You can select an application, resource group or resource, or use the search function.

Applications tab

An application is a collection of resource groups, which can each be created and managed from different sources. When combined with resource-level event correlation and grouping mechanisms, applications provide rapid visibility of overall states, allowing operators to prioritize work orders and focus on specific sets of resources that relate to a specific application, thereby excluding resources and resource groups that are not of interest.

From the Applications tab of the Resource management page, you can manage applications, assign them a business criticality, assign them as favorites (by selecting the heart icon), and display them as topology views.

To create applications, see Defining an application.
To edit applications, see Editing an application.
To delete an application, see Deleting an application.
To view an application and its constituent resource groups and resources, see Viewing applications and resource details.
To view or assign applications as favorites on the Topology dashboard, see Using the Topology dashboard.
To create business criticality definitions that you can then assign to applications, see Defining business criticality.

Resource groups tab

Resource groups are used to manage specific resources. You can have resource groups from different sources within an application, and also separate from an application. Resource groups are collections of resources that have been collected into a group in order to capture a business or technical context within the environment for both search and correlation purposes. They are either created directly from the topological data discovered via observer jobs, or they are created by defining templates that represent a specific business logic, which dynamically produces resource groups based on defined criteria, such as a model topology structure or a set of tags. Importantly, resource groups are dynamic, which means they change as and when the environment is updated, thereby ensuring the topology data is up-to-date.

From the Resource groups tab of the Resource management page, you can add resource groups to applications, assign them a business criticality, assign them as favorites (by selecting the heart icon), or view them as topologies; however, you cannot create resource groups from here.

To view a topology, or to view all of the resources that make up or have relationships to a resource group, see Viewing a topology.
To view or assign resource groups as favorites on the Topology dashboard, see Using the Topology dashboard.
To create business criticality definitions that you can then assign to resource groups, see Defining business criticality.

Resource groups can only be created and managed through a connected inventory provider, such as Kubernetes or VMware, or through a resource group template, and cannot be created or deleted from the Resource management page; while the resources within a resource group must be created and managed through the connection with the inventory provider (that is, an observer job). If you need to change resources within a resource group, you do not directly manipulate the resource group. Instead, an administrator user must use the resource group template, or manage the group within the connected inventory provider.

To use the Resource group templates page to create and manage templates, see Using resource group templates.

Resources tab

All available resources, their types, and any associated alerts or tags are listed in the All resources table.

Resources are represented in topology visualizations, search experience, and APIs, and form the basis of any topology-based event analytics. Resources are created in the system from observations of different technologies, or from data entered directly, and can represent a multitude of different elements, which are interconnected by their specific relationships and related properties. Relationship types can represent physical connections or logical connections, and all resources together provide an end-to-end view of an environment across data sources and management silos.

From the Resources tab of the Resource management page, you can click the resource name to launch the topology view, assign them a predefined business criticality, or click More details to open the Resource details sidebar. Optionally, you can list deleted resources.

To view, render or manage topologies in real time, or compare them to previous versions within a historical time window, see the topics under Viewing a topology.