Automations page shows an internal server error message

Problem

When navigating to the Automations page, an internal server error message is displayed instead of the table of all available automations.

Cause

The error occurs on Ansible Automation Platform 2.4 with Automation Controller 4.5 if a job template is retrieved that has a survey question of type multi-select defined.

Resolution

Solution (a): Upgrade to Netcool® Operations Insight® 1.6.12.

Solution (b): Disconnect the Ansible server. No runbook steps that reference Ansible automations can be run, but automations of other types can be managed again.

Solution (c): Keep the Ansible server connected, but temporarily remove survey questions of type multi-select from the job templates.

Solution (d): Temporarily switch back to the previous installed version of Ansible that was still working in combination with Netcool Operations Insight.