Configurations fail to run due to event count queries that take too long

Problem

Configurations fail to run due to large or unoptimized datasets that cause the Netcool/Impact server to timeout and reports fails to complete.

Cause

Resolution

To resolve this issue, increase the Netcool/Impact server timeout value to ensure that the Netcool/Impact server processes these events before it times out. As a result of increasing this server timeout value, the Netcool/Impact server waits for the events to be counted, thus ensuring that the reports complete and display in the appropriate portlet.

$IMPACT_HOME/etc/ServerName_server.props

By default, the impact.server.timeout property is set to 120000 milliseconds, which is equal to 2 minutes. The recommendation is to specify a server timeout value of at least 5 minutes. If the issue continues, increase the server timeout value until the reports successfully complete and display in the appropriate portlet.