Event Viewer has missing analytics icons

Edit online

Analytics icons,such as the icons under the Seasonality, Topology, and other analytics columns, are missing on the Event Viewer, even though there are active live policies that have triggered.

Problem

The Event Viewer is missing analytics icons for events that should have them.

Cause

This is caused by problems with the ea-noi-layer-eanoigateway pod on the cloud native Netcool® Operations Insight® components deployment.

Resolution

  1. Find the name of your ea-noi-layer-eanoigateway pod with the following command:
    oc get pod | grep releasename-ea-noi-layer-eanoigateway
    where releasename is the name of the custom resource for your cloud native Netcool Operations Insight components deployment.
  2. Restart the ea-noi-layer-eanoigateway pod with the following command: 
    oc delete pod ea-noi-layer-eanoigateway_pod_name
    where ea-noi-layer-eanoigateway_pod_name is the pod name that was returned in step 1.
Draft comment: LOUISERoberts
#3052