System goes into maintenance mode

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The system goes into maintenance mode.

Draft comment: LOUISERoberts
If removing this section, note that it is referenced in Default users and Default groups
Problem

This situation can occur when you log in to IBM® Netcool®/OMNIbus WebGUI as an administrative user and only the Console integration menu is displayed in the menu bar. This situation can also occur when you log in as an smadmin user and try to assign a role to a user or group by using the WebSphere® Application Server console. The following error message is displayed: 
The system is in maintenance mode. Please contact your administrator or try again later.

Resolution

The system goes into maintenance mode, is a known issue. To force the system out of maintenance mode, first log in to the pod with the following command:
kubectl exec -ti {release name}-webgui-0 bash
The path for the WebGUI pod:
  • Cloud deployment: /home/netcool/app/jazz/ui/bin
  • Hybrid deployment: /ui/bin
For cloud deployments, run the following command from the /home/netcool/app/jazz/ui/bin directory. For hybrid deployments, run the following command from the /ui/bin directory:
consolecli.sh ForceHAUpdate --username console_admin_user_ID --password console_admin_password

The ForceHAUpdate command pushes the local configuration to the database and updates the modules table to match the local node's module versions. Notifications are sent to other nodes to synchronize. Notified nodes with module versions that match the originating node are synchronized. Notified nodes with module versions that do not match, go into maintenance mode until an administrator updates their modules.