Using the Resource management dashboard, you can create and manage
services, and then render them as topology views.
To access Agile Service Manager topology data, you launch
the Resource management page from the main navigation menu.
On the
Resource
management page, you can select either the
Services,
Resource groups or
Resources tabs to filter your
topology data. Services and resource groups are displayed in 'Favorites' and 'All results' sections,
while resources are listed in table format only.
- You can toggle the display of favorites from the default card view to a table view.
- You can select a service, resource group or resource, or use the Search function.
- Services tab
- A service is a collection of resource groups, which can each be created and managed from
different sources. When combined with resource-level event correlation and grouping mechanisms,
services provide rapid visibility of overall states, allowing operators to prioritize work orders
and focus on specific sets of resources that relate to a specific service, thereby excluding
resources and resource groups that are not of interest.
- From the services tab of the Resource management page, you can manage
services, assign them a business criticality, assign them as favorites (by selecting the heart
icon), and display them either as a topology or in a tabular format.
- Resource groups tab
- Resource groups are used to manage specific resources. You can have resource groups from
different sources within a service, and also separate from a service. Resource groups are
collections of resources that have been collected into a group in order to capture a business or
technical context within the environment for both search and correlation purposes. They are either
created directly from the topological data discovered via observer jobs, or they are created by
defining templates that represent a specific business logic, which dynamically produces resource
groups based on defined criteria, such as a model topology structure or a set of tags. Importantly,
resource groups are dynamic, which means they change as and when the environment is updated, thereby
ensuring the topology data is up-to-date.
- From the Resource groups tab of the Resource management page, you can add
resource groups to services, assign them a business criticality, assign them as favorites (by
selecting the heart icon), or view them either as a topology or in tabular format; however, you
cannot create resource groups from here.
- To view a topology, or to view all of the resources that make up or have relationships to a
resource group, see Viewing a topology.
- To view or assign resource groups as favorites on the Topology dashboard,
see Using the Topology dashboard.
- To create business criticality definitions that you can then assign to resource groups, see
Defining business criticality.
- To view more information, click More
details next to the group, or on the overflow menu.
- Resource groups can only be created and managed through a connected inventory provider,
such as Kubernetes or VMware, or through a resource group template, and cannot be created or deleted
from the Resource management page; while the resources within a resource group
must be created and managed through the connection with the inventory provider (that is, an observer
job). If you need to change resources within a resource group, you do not directly manipulate the
resource group. Instead, an administrator user must use the resource group template, or manage the
group within the connected inventory provider.
- Resources tab
- All available resources, their types, and any associated alerts or tags are listed in the All
resources table.
- Resources are represented in topology visualizations, search experience, and APIs, and form the
basis of any topology-based event analytics.
- Resources are created in the system from observations of different technologies, or from data
entered directly, and can represent a multitude of different elements, which are interconnected by
their specific relationships and related properties. Relationship types can represent physical
connections or logical connections, and all resources together provide an end-to-end view of an
environment across data sources, management silos and historical time frames.
- From the Resources tab of the Resource management page, you can perform a
number of tasks:
- To compare two resources, select
Compare resources from the overflow menu of the first resource to be
compared.
- To assign a business
criticality, select an option from the predefined criticalities.
- To view more information, click More
details next to the resource, or on the overflow menu.
- To list deleted
resources, toggle the Deleted resources switch.
- For more information on viewing, rendering or managing topologies in real time, or compare them
to previous versions within a historical time window, see the topics under Viewing a topology.
- To view a resource topology, click the resource
name.
- Historical data (resources only)
- To view resources at a historical point in the past, click Choose a historical
time on the toolbar (the default is 'show current time').
- Choose a specific date and time in the past, and click Apply.