Customizations to the default Netcool/Impact are not persisted

Edit online

When Netcool®/Impact is restarted, customizations to the Netcool/Impact connection are lost.

Problem

When Netcool Operations Insight® is running on a container platform, any customizations to the default Netcool/Impact connection are not persisted. The default connection is recreated every time the webgui container is restarted.

Resolution

  1. To connect with a customized Netcool/Impact connection, you must create a new connection. Any additional Netcool/Impact connection that you create is preserved.
    Note: This workaround requires you to connect to an external on-premises Netcool/Impact connection and not to the Netcool/Impact container in your Netcool Operations Insight on Red Hat® OpenShift® deployment.
Draft comment: LOUISERoberts
#4658 Needs triage/work