Configuring Dynatrace as an event source

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Dynatrace provides application performance monitoring. You can set up an integration with Netcool® Operations Insight® to receive problem notifications from Dynatrace.

Before you begin

The following event types are supported for this integration:
  • Applications
  • Synthetic (browser/availability)
  • Transactions and services
  • Databases
  • Hosts
  • Network

About this task

Use a webhook URL and a custom payload to set up the integration between Dynatrace and event management.

Procedure

  1. Click Administration > Integrations with other systems.
  2. Click New integration.
  3. Go to the Dynatrace tile and click Configure.
  4. Enter a name for the integration and click Copy Copy to add the generated webhook URL to the clipboard. Ensure you save the generated webhook to make it available later in the configuration process. For example, you can save it to a file.
  5. Go to step 3 and click Copy Copy to add the custom payload to the clipboard. Ensure you save the custom payload to make it available later in the configuration process. For example, you can save it to a file.
  6. Click Save.
  7. Log in to your account at https://www.dynatrace.com/ and set up a custom integration:
    1. Go to Settings > Integration > Problem notifications.
    2. Click Set up notifications, and select Custom integration.
    3. On the Set up custom integration page, paste the webhook URL from event management in the Webhook URL field.
    4. Paste the custom payload from event management in the Custom payload field.
    5. Click Save.
    For more information about setting up custom integrations in Dynatrace, see https://www.dynatrace.com/support/help/problem-detection/problem-notification/how-can-i-set-up-outgoing-problem-notifications-using-a-webhook/.
  8. Set the alerting rules for Availability, Error, Slowdown, Resource and Custom alerts in Dynatrace as described in https://www.dynatrace.com/support/help/problem-detection/problem-notification/how-can-i-filter-problem-notifications-with-alerting-profiles/. The alerting rules determine what problem notifications are sent to event management as events.
  9. Set the anomaly detection sensitivity for infrastructure components in Dynatrace as described in https://www.dynatrace.com/support/help/problem-detection/anomaly-detection/how-do-i-adjust-anomaly-detection-for-infrastructure-components/. The detection sensitivity and alert thresholds determine what problem notifications are sent to Netcool Operations Insight as events.
  10. To start receiving problem notifications as events from Dynatrace, verify that Enable event management from this source is set to On..