Managing services and viewing topologies

Using the Resource management dashboard, you can create and manage services, and then render them as topology views.

To access Agile Service Manager topology data, you launch the Resource management page from the main navigation menu.
On the Resource management page, you can select either the Services, Resource groups or Resources tabs to filter your topology data. Services and resource groups are displayed in 'Favorites' and 'All results' sections, while resources are listed in table format only.
  • You can toggle the display of favorites from the default card view to a table view.
  • You can select a service, resource group or resource, or use the Search function.
Services tab
A service is a collection of resource groups, which can each be created and managed from different sources. When combined with resource-level event correlation and grouping mechanisms, services provide rapid visibility of overall states, allowing operators to prioritize work orders and focus on specific sets of resources that relate to a specific service, thereby excluding resources and resource groups that are not of interest.
From the services tab of the Resource management page, you can manage services, assign them a business criticality, assign them as favorites (by selecting the heart icon), and display them either as a topology or in a tabular format.
Resource groups tab
Resource groups are used to manage specific resources. You can have resource groups from different sources within a service, and also separate from a service. Resource groups are collections of resources that have been collected into a group in order to capture a business or technical context within the environment for both search and correlation purposes. They are either created directly from the topological data discovered via observer jobs, or they are created by defining templates that represent a specific business logic, which dynamically produces resource groups based on defined criteria, such as a model topology structure or a set of tags. Importantly, resource groups are dynamic, which means they change as and when the environment is updated, thereby ensuring the topology data is up-to-date.
From the Resource groups tab of the Resource management page, you can add resource groups to services, assign them a business criticality, assign them as favorites (by selecting the heart icon), or view them either as a topology or in tabular format; however, you cannot create resource groups from here.
  • To view a topology, or to view all of the resources that make up or have relationships to a resource group, see Viewing a topology.
  • To view or assign resource groups as favorites on the Topology dashboard, see Using the Topology dashboard.
  • To create business criticality definitions that you can then assign to resource groups, see Defining business criticality.
  • To view more information, click More details next to the group, or on the overflow menu.
Resource groups can only be created and managed through a connected inventory provider, such as Kubernetes or VMware, or through a resource group template, and cannot be created or deleted from the Resource management page; while the resources within a resource group must be created and managed through the connection with the inventory provider (that is, an observer job). If you need to change resources within a resource group, you do not directly manipulate the resource group. Instead, an administrator user must use the resource group template, or manage the group within the connected inventory provider.
Resources tab
All available resources, their types, and any associated alerts or tags are listed in the All resources table.
Resources are represented in topology visualizations, search experience, and APIs, and form the basis of any topology-based event analytics.
Resources are created in the system from observations of different technologies, or from data entered directly, and can represent a multitude of different elements, which are interconnected by their specific relationships and related properties. Relationship types can represent physical connections or logical connections, and all resources together provide an end-to-end view of an environment across data sources and management silos.
From the Resources tab of the Resource management page, you can perform a number of tasks:
  • To view a resource topology, click the resource name.
  • To assign a business criticality, select an option from the predefined criticalities.
  • To view more information, click More details next to the resource, or on the overflow menu.
  • To list deleted resources, toggle the Deleted resources switch.
  • To view, render or manage topologies in real time, or compare them to previous versions within a historical time window, see the topics under Viewing a topology.