Data fetch error

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When you fetch seasonality data in the Incident Viewer, an error is displayed.

Problem

The following error occurs when fetching seasonality data in the Incident Viewer.
An error occurred while fetching data from the server. Please make sure you have an active internet connection.
Code: FETCH_ERROR_NETWORK

This error happens when there is a cookie conflict with the IBM® WebSphere® Application Server cookie, LTPAToken2.

Resolution

To work around this issue, clear your browser cookies.