Seasonal Event configuration stops running before completion

Edit online

Seasonal Event configurations do not complete running.

Problem

Seasonal Event configurations do not complete running. No errors are displayed. The report progress does not increase.

Cause

This problem occurs if a Seasonal Event Report is running when the Netcool®/Impact back-end server goes offline while the Impact UI server is still available. No errors are displayed in the Impact UI and no data is displayed in the widgets/dashboards.

Resolution

To resolve this problem, ensure that the Netcool/Impact servers are running. Edit and rerun the Seasonal Event Report.