Incomplete, stopped, and uninitiated configurations

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Configuration run operations do not complete, are stalled on the Configure Analytics window, or fail to start.

Problem

Configuration run operations do not complete, are stalled on the Configure Analytics window, or fail to start.

Cause

These problems occur if the services are not started after Event Analytics is installed, or the Netcool®/Impact server is restarted.

Resolution

To resolve these problems, complete the following steps.
  1. In the Netcool/Impact UI, select the Impact Services tab.
  2. Ensure that each of the following services is started. To start a service, right-click the service and select Start.
    • LoadRelatedEventPatterns
    • ProcessClosedPatternInstances
    • ProcessRelatedEventConfig
    • ProcessRelatedEventPatterns
    • ProcessRelatedEventTypes
    • ProcessRelatedEvents
    • ProcessSeasonalityAfterAction
    • ProcessSeasonalityConfig
    • ProcessSeasonalityEvents
    • ProcessSeasonalityNonOccurrence
    • UpdateSeasonalityExpiredRules