Configuring Netcool/Impact to link events to runbooks
Triggers map events to runbooks. Using triggers, an operations analyst can immediately execute the runbook that matches to an event. Netcool®/Impact is used to run the trigger service.
Attention: The instructions to configure Netcool/Impact only apply to a hybrid deployment of Netcool Operations Insight® where Netcool/Impact runs on premises. Netcool/Impact is automatically configured in a full deployment of Netcool Operations Insight on Red Hat® OpenShift®. For more information, see Installing on Red Hat OpenShift Container Platform.
A trigger specifies which events map to which runbook.
All information about a trigger, including the event filters, is stored in Netcool/Impact. Netcool/Impact monitors the incoming events from Netcool/OMNIbus. If an event matches the filter conditions of one or multiple triggers, then Netcool/Impact stores the runbook ID and the runbook parameter values in the event. Additional actions depend on the type of runbook:
- Manual or semi-automated runbooks
- The operational analyst can then use the right-click context menu to launch the matching runbook directly from the event.
- Fully automated runbooks
- Netcool/Impact runs the runbook via an API call to
IBM Runbook Automation. The result is stored in the event
RunbookStatusand in the event journal. If needed, the operational analyst can use the right-click context menu to launch the runbook again.
The topics in this section provide instruction for the following tasks:
- Install and configure the Netcool/Impact add-on for Runbook Automation.
- Ensure that all required fields are added to the
alerts.statustable in Netcool/OMNIbus.
- Add a custom menu entry for the Netcool/OMNIbus Event Viewer for launch-in-context.
- Enable connectivity from Runbook Automation to Netcool/Impact for managing the triggers.
- Enable connectivity from Netcool/Impact to Runbook Automation for running fully automated runbooks.
- Add more Netcool/OMNIbus event sources to the realm of Netcool/Impact and Runbook Automation, and remove them again if needed.
- Installing the Netcool/Impact add-on for Runbook Automation
Configure Netcool/Impact 18.104.22.168 or later to integrate IBM Runbook Automation and map runbooks to events.
- Configuring the RBA_EventReader with an ObjectServer pair
Add some custom properties to the rba_eventreader.props file to enable this configuration.
- Creating a custom certificate for Red Hat OpenShift
A custom certificate is required for the Runbook Automation and Netcool/Impact integration on Red Hat OpenShift.
- Importing the certificate
The Netcool/Impact servers use SSL connections to communicate with IBM Runbook Automation. Therefore, the server certificate for Runbook Automation must be imported into Netcool/Impact's truststore.
- Configure user access rights
IBM Runbook Automation must be connected to Netcool/Impact for trigger management. This connection is secured with a username and a password.
- Update the Netcool/Impact configuration
Edit the default values of the Netcool/Impact derby database to configure launch-in-context support and integration with IBM Runbook Automation.
- Enabling the launch-in-context menu
You must enable the launch-in-context menu to start manual or semi-automated runbooks from events.
- Configure a connection to the Netcool/Impact server
This section outlines the steps for adding a connection to Netcool/Impact in IBM Runbook Automation.
- Adding an ObjectServer event source
Add ObjectServer event sources to the realm of your Runbook Automation and Netcool/Impact deployment.
- Removing an ObjectServer event source
Remove ObjectServer event sources from the realm of your Runbook Automation and Netcool/Impact deployment.
- Upgrading Netcool/Impact to a higher fix pack level when the RBA add-on is already installed
Migrate the RBA add-on from a previous Netcool/Impact level to a new Netcool/Impact level.