Learn how to start managing incidents with Netcool® Operations Insight®.
About this task
If your Netcool Operations Insight set up is ready, you can start managing
incidents. The following is an example of how to access your incidents and start investigating
them.
Procedure
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Go to the Incidents tab of the Netcool Operations Insight user interface.
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View incidents that are assigned to you on the My incidents tab.
Administrators and other users might have already assigned incidents to you. If you do not have any
incidents that are assigned to you, click Go to group incidents to see what
incidents are assigned to groups you are member of.
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Click
Filter and select No owner to show incidents that do
not have a user assigned as an owner yet. This filter also shows incidents that have been assigned
to a group, but not to a user.
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Take ownership of incidents by dragging the incident to the sidebar or by clicking .
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Click My incidents and click Alerts to learn more
about the alerts that make up the incident. The Alerts tab opens.
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On the Alerts tab, investigate the information available about the most
severe alerts related to the incident. For more information on how the alerts are presented in this tab, see the
Monitoring alerts link at the end of this topic.
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Click the Timeline tab to see the history of the incident. You can see
that another user from your group posted a comment. The comment suggests a similar problem occurred
not long ago, and the user has notes about what steps were taken to resolve the problem.
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Set the incident status to In progress.
Note: If an incident is manually resolved, any associated alerts that are still open are set to a
Clear state.
> Assign.
NOI 1.6.2 Sept 2020 The CEM notification capability is not available in the NOI 1.6.2 release. Hiding it in case it becomes available later.