Configurations fail to run due to event count queries that take too long
Configurations fail to run due to large or unoptimized datasets that cause the Netcool®/Impact server to timeout and reports fails to complete.
Configurations fail to run due to large or unoptimized datasets that cause the Netcool/Impact server to timeout and reports fails to complete.
To resolve this issue, increase the Netcool/Impact server timeout value to ensure that the Netcool/Impact server processes these events before it times out. As a result of increasing this server timeout value, the Netcool/Impact server waits for the events to be counted, thus ensuring that the reports complete and display in the appropriate portlet.
impact.server.timeout value, at
By default, the
impact.server.timeout property is set to 120000 milliseconds,
which is equal to 2 minutes. The recommendation is to specify a server timeout value of at least 5
minutes. If the issue continues, increase the server timeout value until the reports successfully
complete and display in the appropriate portlet.