Performing a remote ping from Cisco or Juniper devices

Perform a remote ping from one or more Cisco or Juniper devices to a target device to troubleshoot device availability and latency issues.

Before you begin

If you want to automatically login into Cisco or Juniper devices, you must first configure login credentials.

Procedure

  1. From the Network Hop View or Network Views network map, select the Cisco or Juniper device from which you wish perform the remote ping.
    To select multiple devices, press Ctrl.
    When selecting multiple devices, ensure that they are all Cisco or all Juniper devices.
  2. Right-click one of the selected devices and select one of the following menu options.
    Type of device Menu option
    Cisco Select WebTools > Cisco Tools… > Diagnostic Tools… > Ping from this device….
    Juniper Select WebTools > Juniper Tools… > Diagnostic Tools… > Ping from this device…
  3. In the Cisco or Juniper Ping Tool window complete the relevant fields.
    Note: This operation does not support IPv6 addresses.
    From
    Cisco or Juniper device or devices to ping from. Specify a single IP address, hostname, or subnet, or a comma-separated list of IP addresses or hostnames.
    To
    Target device for the ping. Specify a single IP address or hostname.
    Automatic Login
    Specify that you have already specified Telnet login credentials to use when running this tool. This is not selected by default.
    Username
    Specify a username to use for Telnet access to the devices specified in the Query field. If you have specified multiple devices, then the login credentials that you specify must be valid for all of these devices.
    Password
    Specify a password to use for Telnet access to the devices specified in the Query field. If you have specified multiple devices, then the login credentials that you specify must be valid for all of these devices.
    Passcode
    Specify an optional security authentication measure. Complete this field only if your network administrator has applied RSA SecurID two-factor user authentication to the devices you wish to log into. Type the passcode from your RSA SecurID token.
    Note: Your passcode changes at regular 30 second intervals. Ensure that you launch the tool immediately after supplying the passcode.
    Send: E-Mail To…
    Specify whether the results should be emailed to one or more listed recipients. This option is not selected by default.
    Recipients
    Specify a comma-separated list of recipients to which the results of the tool should be sent. This field is only displayed if Send: E-Mail To… is selected.
  4. Click Start to launch the tool with the parameters specified.
    The results of the ping operation appear in one or more separate browser windows.