Device not found

A Device Not Found error might occur when you right-click an event in the Tivoli Netcool/OMNIbus Web GUI and click Find in Hop View.

This error appears for one of the following reasons:

  • There is no corresponding device in the topology. If this is the case, you should check that:
    • You have configured the scope of the discovery so that it includes this device.
    • You have run the appropriate Discovery Agent to discover this device.
    • The device is a supported network device.
    • The device has been discovered, as it may have recently come online and need to be discovered.
  • The event came from a probe that has not been configured to include the fields that Network Manager requires to locate the device. This is the most likely cause of the error if the device is in the topology.