NetWorker troubleshooting

Deployment options: Netezza Performance Server for Cloud Pak for Data System

This section contains troubleshooting tips to solve common problems.

Basic connectivity

For problems with basic connectivity, first check that the server and client are correctly set up and configured. Also, confirm that the clocks on both the server and client are synchronized to within a few seconds.

Use the save and recover NetWorker commands to back up and restore a normal file. If either command fails, the basic configuration is incorrect.

Connector initialization errors

If you get the following error, verify that the correct host name or IP value is specified in NSR SERVER and that the NetWorker service is running on the specified host.

nwbsa is retryable error: received a retryable network error (Severity 4
Number 12): Remote system error or nwbsa set option: an entry in the environment
structure is invalid (NSR SERVER=[server]) during connector initialization

If you get the following error, the client might not be added to the server or might not be correctly configured on the server.

nwbsa is retryable error: received a network error (Severity 5 Number 13):
client ‘[client]’ is not properly configured on the NetWorker Server