Bidirectional data flow

The Gateway for IBM Maximo IT enables bidirectional flow of data between the ObjectServer and IBM Maximo IT.

The following diagram shows the flow of data between the ObjectServer and IBM Maximo IT.
Figure 1. Data flow between the ObjectServer and IBM Maximo IT

The gateway can create an IBM Maximo IT ticket from an event in the Netcool/OMNIbus Event List by mapping fields in the ObjectServer to fields in IBM Maximo IT.

Once a ticket is created, you can add a journal to the original event in the ObjectServer. The gateway passes the data to the IBM Maximo IT where it is converted into a work log.

If the status of the ticket within IBM Maximo IT changes, the gateway passes the changed status back to the ObjectServer.