BMC Remedy ARS

The IBM Tivoli Netcool/OMNIbus Java Gateway for BMC Remedy ARS works with the BMC Remedy Action Request System (ARS), which is a help desk system operating on a variety of operating system platforms. The BMC Remedy ARS uses a system of trouble requests.

The Java Gateway for BMC Remedy ARS is a bidirectional gateway that creates requests in BMC Remedy ARS from alerts sent by the ObjectServer.

For details about how to download the most recent version of the gateway, see the following Release Notice on the IBM Software Support website:

This guide contains the following sections: