Amdocs CRM

This guide describes the integration of IBM Tivoli Netcool/OMNIbus and Amdocs CRM through the Gateway for Amdocs CRM. It is assumed that the reader has administrative experience with Netcool/OMNIbus, as well as a basic understanding of the Amdocs CBO API.

For details about how to download the most recent version of the gateway, see the following Release Notice on the IBM Software Support website:

This guide contains the following sections: