No users or groups available for setting preferences

When you attempt to set user preferences, no LDAP users are available for selection.

Cause

The search base, which is used to search the LDAP directory for users and groups, is left blank. When the LDAP directory is searched, too many LDAP objects are returned. Narrow the search base.

Resolution

  1. Edit the federated repository, selecting the LDAP directory.
  2. In the Configuration window, click LDAP entity types, at the bottom of the window.
  3. Under Entity types, click Group.
  4. In the Search base field, type a search base that narrows the range of objects searched. See the samples below.
  5. Repeat these steps for the PersonAccount entity type.

Sample search bases

The following example shows a search base that narrows the objects searched to users in the organizational unit (OU) webtopuser, in the example.com domain .
OU=webtopuser,OU=users,DC=example,DC=com
The following example shows a search base that narrows the objects searched to users in two OUs in the example.com domain : webtopuser and webtopadmin. In the Search base field, use a semicolon (;) to separate the OUs.
OU=webtopuser,OU=users,DC=example,DC=com;OU=webtopadmin,OU=users,DC=example,DC=com