Common problem causes

The most common causes of probe problems are:

• Incorrectly set OMNIHOME environment variable
• Errors in the rules file, particularly in extract statements
• Configuration errors in the properties file

For information about setting the OMNIHOME environment variable, see the IBM Tivoli Netcool/OMNIbus Installation and Deployment Guide.

Check that all of the properties are set correctly in the probe properties file. For example, check that the Server property contains the correct ObjectServer or proxy server name and that the RulesFile property contains the correct rules file name.

If you cannot solve the problem, read through the next section and make sure that you have tried all of the most likely solutions listed there.