Obtaining fixes

A product fix might be available to resolve your problem.

Note: To prevent the loss of information during installation, upgrade, application of a fix pack, or in the event of a disaster, and for recovery of that information, back up your installation of Tivoli Netcool/OMNIbus and the Web GUI.
To determine what fixes are available for Tivoli Netcool/OMNIbus:
  1. Go to the IBM® Software Support Web site at http://www.ibm.com/software/support.
  2. Locate the Software Support panel on the page and click Download.
  3. Click the I hyperlink in the A-Z list, and click IBM Tivoli Netcool/OMNIbus in the software product list.
  4. Optionally, select an operating system, or leave the default as Any operating system.
  5. If you want to refine your search, type your search terms in the Enter search terms field.
  6. To limit your results to fix packs, readme files, and patches, select only the Updates check box in the Limit and sort results section of the page.
    Tip: Notice that the number of documents matching your criteria is shown directly above the Search icon and link at the bottom of the page. This number varies according to the check boxes selected in the Limit and sort results section.
  7. Click Search.
  8. From the list of results returned by your search, click the relevant link to obtain information about the resolved issues in a fix pack and to optionally download the fix pack.

For more information about the types of fixes that are available, see the IBM Software Support Handbook at http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html.