MustGather information for opening cases

IBM Software Support requires specific information to help you diagnose and resolve problems. This information is called MustGather information. It can be log files, operating system information and descriptions of the behavior that your environment exhibits. The MustGather information that is required for the Web GUI is published in a technote.

If you need to open a case, refer to Collecting Data: Read first for Netcool/OMNIbus Web GUI 8.1. MustGather information consists of general information, which is required for all cases, and problem-specific information. Refer to the section that describes your problem to find out which problems-specific information is needed.