Store and forward capability

The Java Gateway for BMC Remedy ARS provides a store and forward capability to minimize any data loss should the gateway lose communication with BMC Remedy ARS. The store and forward capability is permanently enabled.

Operation of store and forward

The gateway creates a batch file for the following operations (depending on what is configured in the bmc_remedy_v9.rdrwtr.tblrep.def file):
  • Alert (alerts.status table) insert, update, or delete
  • Alert journals (alerts.journal table) insert
  • Alert details (alerts.details table) insert

When the gateway reestablishes communication with BMC Remedy ARS, it sends the data that it has stored in the batch files.

Startup behavior

When the gateway starts, it attempts to log in to BMC Remedy ARS. Once logged in the gateway determines if there are any store-and-forward batch files from a previous run and, if present, processes these batch files.

If the gateway cannot log in to BMC Remedy ARS for any reason, it shuts down. The gateway does not attempt to gather data from the ObjectServer and store it in store-and-forward batch files.