Gateway alert classes

The gateway uses three Amdocs CRM gateway classes to manage Amdocs CRM alert cases:

  • The AmdocsCRMRdrWtr class provides the implementation of the TALRdrWtr that supports the callback methods for creating and updating cases as well as creating the southbound notification processor. It uses a private class called CreateSession which is used to create the initial shared Amdocs CBO API session
  • The AmdocsCRMCbo class provides the Amdocs CBO API helper methods that allow error handling and assigning Amdocs CRM alert case members.
  • The AmdocsNotificationProcessor class implements the southbound processing by using the transport module in order to receive HTTP notification data from Amdocs CRM. This data is then tokenized and processed by the amdocscrm.script file.