Configuring the Netcool/OMNIbus Event List to use the launch-in-context tool

The launch-in-context tool allows you to access IBM Maximo IT from the Netcool/OMNIbus Event List to view details of Maximo tickets that correspond to Netcool® events.

To use the launch-in-context tool, you must add it to the list of available Netcool/OMNIbus tools using the Tool Creation option within Netcool/OMNIbus Web GUI. You must then add the tool to the list of tools that appear on the pop-up menu in the Netcool/OMNIbus Event List using the Menu Configuration option within Netcool/OMNIbus Web GUI.

This section describes how to perform both these tasks. For full details of how to use Netcool/OMNIbus Web GUI, see the IBM® Tivoli® Netcool/OMNIbus Web GUI Administration and User's Guide (SC14-7606-00).

Adding the launch-in-context tool to the list of those available to the Netcool/OMNIbus event list

To add the launch-in-context tool to the list of those available, use the following steps:
  1. Log on to Netcool/OMNIbus Web GUI as an administrator.
  2. Select Administration > Event Management Tools > Tool Creation
  3. Set the Name field to ViewTicket.
  4. From the Type drop-down field, select New > CGI/URL
  5. In the URL field, enter the following URL:

    http://tsrmhost/maximo/ui/?event=loadapp&value=incident &additionalevent=useqbe&additionaleventvalue=ticketid={$selected_rows.TTNumber}

    where tsrmhost is the IBM Maximo IT server.

  6. Select the Execute for each selected row check box.
  7. Select Save.

    ViewTicket now appears in the Tool Creation list of tools.

Adding the tool to the list that appear on the pop-up menu in the Netcool/OMNIbus event list

To add the tool to the list that appears on the pop-up menu in the Netcool/OMNIbus event list, use the following steps:
  1. Log on to Netcool/OMNIbus Web GUI as an administrator.
  2. Select Administration > Event Management Tools > Menu Configuration.
  3. Select Alerts > Modify

    Netcool/OMNIbus Web GUI displays the Menus Editor dialog box.

  4. Right click on the selected event and select ViewTicket from available items.
  5. Select the right-arrow button to add ViewTicket to the Current Items list.
  6. Select Save.

Using the launch-in-context tool to access IBM Control Desk from within the Netcool/OMNIbus event list

  1. Log on to Netcool/OMNIbus Web GUI as an administrator.
  2. Select Availability > Events > Active Event List (AEL).
  3. From the list of active events, select an event for which you have to create a corresponding ticket in IBM Maximo IT (one for which there is an identifier listed in the TTNumber column).
  4. Select Alerts > ViewTicket.
  5. Enter your user name and password.
  6. Select Sign In.
  7. Select the ticket number in IBM Maximo IT to view the incident or service request.

    IBM Maximo IT displays the details of the Maximo ticket that corresponds to the Netcool/OMNIbus Event.