Authentication

The gateway needs to authenticate itself with BMC Remedy ARS at all times. The gateway needs to authenticate itself with the ObjectServer only when the ObjectServer runs in secure mode.

Authenticating the gateway With BMC Remedy ARS

Create a dedicated gateway user on the BMC Remedy ARS system by specifying a user name and password on BMC Remedy ARS that only the gateway uses. This enables the gateway to track changes made to trouble tickets that BMC Remedy ARS creates. It also helps to ensure that the operation of the gateway does not interfere with any other user of the BMC Remedy ARS system.

Set the gateway's Gate.Remedy.Username and Gate.Remedy.Password to the user name and password of the gateway's BMC Remedy ARS account.

Authenticating the gateway With the ObjectServer

When the ObjectServer runs in secure mode, it requires each gateway that connects to it to supply a user name and password. Set the gateway's Gate.RdrWtr.Username and Gate.RdrWtr.Password to the user name and password of the gateway's ObjectServer account.

Note: A gateway user account needs to be created within Tivoli Netcool/OMNIbus so that the gateway can supply the username and password to identify itself to the ObjectServer.