Gateway operation

The role of the gateway is to allow the flow of communications from IBM Tivoli Netcool/OMNIbus to Siebel.

The flow of communications is as follows:

  1. In the ObjectServer, an alert that matches the filter requirements is created, updated, or deleted or a journal entry is added to one of these alerts.
  2. The gateway process (nco_g_siebel) converts the Netcool® alert into an Extensible Markup Language (XML) format and posts this to the Siebel Web Engine using the Hypertext Transfer Protocol (HTTP).
  3. When the message is received by the Siebel Web Engine, it activates the appropriate business service within the Siebel Server.
  4. The business service initiates a workflow process, which converts the XML formatted alert into a Siebel format and then creates or updates the relevant Siebel service request or activity.