Custom driver may add leading 0x0a to password when communicating with devices

If Netcool Configuration Manager appends a leading 0x0A to the password, thereby causing connectivity issues, edit he deviceComInterface.txt as described in this workaround.

Workaround

Change com.intelliden.icos.util.handlers.TelnetComHandler to com.intelliden.drivers.util.handlers.SocketComHandler in the deviceComInterface.txt file. SocketComHandler is a raw connection and will ignore all the hand shake information and will just send and receive the data that Netcool Configuration Manager and the device are giving it.

Follow these steps to determine the location of deviceComInterface.txt used:
  1. Run ./driverTools.sh -show-details <arg>
    where <arg> can be UUID, VTMOS or network resource name.
    Example output: 
    [icosuser@klxv0803:/opt/IBM/tivoli/netcool/ncm/bin/utils]
08:08:37> ./driverTools.sh -show-details Riverbed_20131204
Loading driver information from database...
----------------------------------------------------------------
 UUID                  : IBM-fc43b18e-805b-4554-befc-40ffc5bf53ee
 Vendor                : Riverbed
 Type                  : wan
 Model                 : steelhead-xx50
 OS                    : 8.x
 Supported Models      : 550,1050,2050,6050,7050
 Supported Oss         : 8.*
 Display Name          : riverbed_wan_steelhead-xx50_8.x_v20131203.083318
 Version               : 20131203.83318
 Description           :
---------------------------------------------------
 Type                  : SmartModel
 Driver Class          : com.ibm.tivoli.ncm.drivers.riverbed.RiverbedDriver
 Jar File              : Jar-b63a722b-34ba-482a-9eaa-3bebda2a1e09.jar
 Metadata              : Metadata-24902fdb-01d7-4a61-afa2-1af6f054795e
 Metadata              : Metadata-03e0700f-e390-4f42-ad53-906af4f81f3e
 Metadata              : Metadata-7354e070-d920-444b-997f-55c7361ca768
 Metadata              : Metadata-b5f684ab-ee2e-4cf7-a9e8-bf91274e628e
 Master Schema Version : 201311290917
 Schema Object Version : BL_ITNCM_CONTENT_19_20131129_0854
 Definition Doc. Att.  : "8.x,  1311282011"
----------------------------------------------------------------
  2. Check the list of metadata folders for the deviceComInterface.txt location.
    Example deviceComInterface.txt location: /opt/IBM/tivoli/netcool/ncm/drivers/metadata/Metadata-03e0700f-e390-4f42-ad53-906af4f81f3e
  3. Change the deviceComInterface.txt file as follows:
    telnet:com.intelliden.drivers.util.handlers.SocketComHandler:ssh:com.intelliden.icos.util.handlers.SSHComHandler:
  4. Restart the servers.