Installing

To install the drivers, download the appropriate parts, and follow the specific installation instructions for your type of deployment.

Downloading the drivers

Download ITNCM Device Support - Drivers 21 from IBM Passport Advantage:

  1. Log into your Passport Advantage (PPA) account at this URL: http://www.ibm.com/software/passportadvantage
  2. Search for the appropriate eAssembly part number. The following table describes the media available with this release.
    Note: These packages contain all new and enhanced drivers for this release.
Table 1. New drivers
Part number Description
CJ7B4EN IBM Netcool Configuration Manager Drivers 21 Standard Device Individual Installers v6.4 multiplatform English
CJ7B5EN IBM Netcool Configuration Manager Drivers 21 SmartModel Cisco Device v6.4 Individual Installers multiplatform English
CJ7B6EN IBM Netcool Configuration Manager Drivers 21 SmartModel Juniper Device v6.4 Individual Installers multiplatform English
CJ7B7EN IBM Netcool Configuration Manager Drivers 21 SmartModel Other Device v6.4 Individual Installers multiplatform English
CJ7B8EN IBM Netcool Configuration Manager Drivers 21 SmartModel Alcatel/Nokia Device v6.4 Individual Installers multiplatform English
CJ7B9EN IBM Netcool Configuration Manager Drivers 21 SmartModel Huawei Device v6.4 Individual Installers multiplatform English

Installing

For detailed installations instructions, see Installing drivers.

Steps to be taken for customers using custom RADs

It should be noted that a number of RAD and Device Scripts have been changed in Drivers 21 and that if you have tailored any of the default RAD and Device Scripts on the affected drivers previously that you will need to reapply your changes after installing Drivers 21. If you have custom RADs for any drivers, replace the existing RAD with the new RAD and re-implement the custom modifications or compare the new RAD with the existing RAD and make the necessary changes. These changes mainly concern setting the SSH version to 2 and a 256-bit cipher.

UOWs may fail due to out of memory errors on Juniper devices

Due to the large size of the Juniper drivers, device imports and other UOWs may fail due to out of memory errors, which can be seen in the UOW logs. It is recommended that customers using Juniper drivers increase their client and server memory settings. The following list identifies the settings to specify for the system properties associated with client memory, driver memory, and schema scale factor.

Important: The Memory Manager - Memory Reserved For Drivers and Memory Manager - Schema Scale Factor system properties are not normally to be modified except under the direction of IBM Support. However, to avoid the out of memory errors on Juniper devices it is necessary to configure these properties as described here.
Minimum Client Memory
Set this system property to the value 512m (512 MB)
Maximum Client Memory
Set this system property to the value 2024m (2024 MB)
Memory Manager - Memory Reserved For Drivers
Set this system property to 1024m (1024 MB)
Memory Manager - Schema Scale Factor
Set this system property to the value 2.8.
For instructions on modifying the Minimum Client Memory, Maximum Client Memory, and other system properties, see Modifying system properties.
Note: After modifying the previously listed system properties, exit the System Properties window and exit the GUI. Then, reopen the GUI and reopen the System Properties window. The modified values should now be available.

To modify the settings for the server memory parameters, follow the steps in Increasing the Java Heap size