Running ISA Lite

ISA Lite is run in the directory in which it was placed when Netcool Configuration Manager was installed.

Before you begin

You can run ISA Lite on all platforms supported by Netcool Configuration Manager as long as JRE 1.4.2 or higher is supported/installed on the platform.
Remember: To avoid potential uninstall issues should you wish to uninstall Netcool Configuration Manager at a later date, you must run ISA Lite as the same Unix user used to install Netcool Configuration Manager (usually 'icosuser').

About this task

Note: Within the ISA Lite directories are GUI and console versions of ISA Lite. These steps document the use of the GUI version only.

Procedure

  1. To start ISA Lite, type $ITNCM_INSTALL_DIR/ISA/ISALite/runISALite.sh
    The ISA Lite window is displayed.
  2. Expand the Data Collection Option tree, and select one data type for collection.
  3. Provide a name for the zip file to be created.
    Note: This is a redundant step, as the name you specify here is not actually used. You specify the actual name for your data package later. Nevertheless, you need to enter a name here.
  4. Click Collect Data.
    Collection progress is indicated in the interface, and a number of prompts require that you enter additional data.
  5. When prompted, enter the PMR number for the issue you are reporting (if a PMR number exists).
  6. When prompted, enter the directory in which the zip file is to be stored.
  7. When prompted (rarely), enter the Netcool Configuration Manager installation directory.
  8. At the end of the collection process, you can automatically FTP the file to IBM Support. If you are offline or behind a firewall, you may need to complete this step manually.
  9. Optional: If you manually FTP the file to IBM Support, use the following details:
    Server
    ftp.emea.ibm.com
    Directory
    /toibm/tivoli/
    For more information on exchanging information with IBM Technical Support for problem determination, see http://www-01.ibm.com/support/docview.wss?rs=180&context=SSEQTP&uid=swg21153852

Example

The zip file to be sent to IBM is named according to the following convention: ppppp.bbb.ccc.itncm.<hostname>.YYYY.MM.DD-HH.MM.SS.zip, where ppppp is your PMR number, bbb your branch, ccc your country code. For example: 12345.999.000.itncm.myhost.2010.11.22-00.48.58.zip

What to do next

If you are using the IBM Service Request (SR) problem submission tool to communicate with IBM Support, update your PMR to indicate that data has been sent and include some details about the data where possible, such as a timeline of the problem occurrence.