About ISA Lite

ISA Lite allows automated data collection within all environments supported by Netcool Configuration Manager. It zips up all gathered data, displays final filename details and locations, and then prompts you to FTP the final output file to IBM Support, or an FTP location of your choice.

ISA Lite is distributed on the installation medium of IBM Tivoli Netcool Configuration Manager and placed in dedicated directories. You launch ISA Lite from these directories.

Collecting troubleshooting data early, even before opening a PMR, helps IBM Support to rapidly:

Start analyzing logs and trace data with minimal delay.
Identify problems related to environment and configuration.
Correlate described symptoms and known issues with the collected data.
Make data available to the Development team where necessary.

Note: ISA Lite has been constructed for Netcool Configuration Manager using the full version of IBM Support Assistant workbench. For teams wanting to construct their own ISA Lite type collectors, ISA workbench is available for download. For more information about the IBM® Support Assistant, refer to the following IBM Web site: http://www.ibm.com/software/support/isa