Upgrading a RedHat OpenShift Container Platform version of Agile Service Manager (with NOI)

To upgrade to the latest version of Agile Service Manager use the NOI upgrade procedure documented in the NOI documentation (after reading this topic).

Before you begin

Application Discovery Service Upgrade Prerequisite:
Before upgrading
Before upgrading a system that includes the application discovery service (that is, before running 'upgrade-topology-nasm-app-disco-init-job') you must delete any existing application discovery configmaps, secrets, and routes:
oc get configmap,secret,route -o name | grep app-disco | xargs oc delete
After deleting these configmaps, secrets, and routes, you upgrade your system. See the NOI upgrading documentation for more information.
After upgrading
Once these secrets have been deleted, passwords will no longer be encrypted with the correct key, and therefore any existing Application Discovery Observer jobs must be recreated.

Legacy upgrades:

Upgrading Netcool Operations Insight and its components (including Agile Service Manager) from Version 1.6.0.3 (or earlier) to the latest version is not supported. To move from Netcool Operations Insight Version 1.6.0.3 to the latest version, you must uninstall the older version, then reinstall both Netcool Operations Insight and Agile Service Manager.

Download the Agile Service Manager package
This procedure is described in the NOI documentation.
As part of completing the NOI step, you will have downloaded the Agile Service Manager package. The download file contains all images that you require to run the software, as well as the Helm charts used to install the images.
Load the archive
This procedure is described in the NOI documentation.
Ensure that you point to the OCP docker registry, and append the namespace into which to install.
Backup
To preserve existing data or customized UI configuration settings, perform a backup and restore, as described in the following section: Porting data for testing, backup and recovery

About this task

Remember: To install Agile Service Manager, follow the latest upgrade procedures in the Netcool Operations Insight and Agile Service Manager documentation.

What to do next

Tip: See OCP troubleshooting for additional information.