Troubleshooting the sensor

This topic describes common problems that occur with the HP-UX computer system sensor and presents solutions for those problems.

General problems

Verify that the attributes, such as Architecture, processor type, processor speed, Memory size, or Serial number, are not populated.

Verify that the output of the model command contains ia64, and if it does not, verify that the target is HP-UX 11.23 on Itanium. Change the com.collation.platform.os.HpUxItanium.Model property to include the unique identifier from the model command output.

The Serial number attribute is not populated on Itanium by default. To enable the Serial number attribute, add the following entry in the collation.properties file on the Agile Service Manager server:

com.collation.discover.agent.sys.HpUxComputerSystemItaniumAgent.setSerialNumber=true

Hardware details are not displayed

Problem

During a discovery through IBM® Tivoli® Monitoring, certain detailed information is not displayed for computer systems running the HP-UX operating system.

Solution

In the collation.properties file, add the |.*machinfo.* pattern to the end of the property:

com.collation.discover.agent.ITM.CmdWrapperSelectionPattern=|.*machinfo.*