Troubleshooting the sensor

This topic describes common problems that occur with the Citrix server sensor and presents solutions for those problems.

The Citrix sensor runs slowly

Problem
The Citrix sensor runs slowly on systems that are overloaded with many published Citrix applications (WMI queries take a long time).
Solution
Increase the sensor timeout by setting the following properties in the collation.properties file:
  • com.collation.discover.agent.CitrixServerAgent.sessiontimeout=600000
  • com.collation.discover.agent.CitrixServerAgent.timeout=600000
These properties must be set to a value that is at least equal to the value of the com.collation.discover.DefaultAgentTimeout property.