Troubleshooting the sensor
This topic describes common problems that occur with the IBM® Informix® sensor and presents solutions for those problems.
Sensor cannot retrieve server information
- Problem
- The sensor cannot retrieve information as the Informix Dynamic Server is not started.
- Solution
- Enter the oninit command to start the database server.
Message states that nothing exists to be discovered
- Problem
- The sensor runs and completes successfully with the following
message:
There was nothing to be discovered.
- Solution
- No active Informix instance is running on the target computer system.
Cannot connect to an Informix database
- Problem
- The following error is displayed in the logs:
encountered error :: com.informix.asf.IfxASFException: Attempt to connect to database server database_name failed
- Solution
- Ensure that the connection from the Agile Service Manager server to the Informix port on the database server is open.