Troubleshooting the sensor

This topic describes common problems that occur with the DataPower sensor and presents solutions for those problems.

DataPower device discovered with SnmpMib2Sensor does not merge with data discovered by other sensors

Problem

DataPower device that is discovered with SnmpMib2Sensor does not merge with the data that is discovered by other sensors.

Solution

When DataPower device is configured to use the SNMP protocol, it can be discovered by using SnmpMib2Sensor. However, DataPower uses a custom set of SNMP OIDs that SnmpMib2Sensor does not query. These OIDs are read only by the CustomMib2ComputerSystem sensor with the use of Jython extension script.

To secure proper reconciliation with data stored by DataPower, VMWare and ZEnterprise sensors, check the following prerequisites:

Make sure that DataPowerComputerSystem template is enabled in Computer Systems templates (which is the default setting).
Make sure that CustomMib2ComputerSystem sensor is enabled in the discovery profile that is used to discover DataPower devices.
Make sure that the following files are in the Agile Service Manager installation:
- etc/templates/commands/DataPowerComputerSystem
- etc/templates/commands/extension-scripts/DataPowerComputerSystem.py