Viewing more details

You can view more details for resources, resource groups and services, such as its properties, status, data origin and related resources (or groups, or services).

Procedure

  1. Open the More details page for a resource, group or service by clicking More details, either next to it or from the overflow menu.

More resource details

  1. View the following information for a resource on the Resource details page:
    Resource details
    Note: The details dashboard is accessed either from the topology context menu or the Resource management dashboard. Some items may be unavailable.
    If opened from the Resource management dashboard, the resource name is an active link that opens a topology view of the resource in context. If a map has been defined, the Map link next to the resource name opens the Resource map view.
    When selected while viewing a topology history with delta mode On, the Resource details window displays the properties of the resource at both the reference time and at the delta time.
    'Related services' and 'Related resource groups' are only displayed when not in historical mode.
    Properties tab: Displays all the current stored properties for the specified resource in tabular and JSON format. If a property has been excluded from view by an administrator, it is only visible in JSON format.

    Toggle the Show JSON switch On or Off to display the properties in JSON format.
    Data origin tab: Displays the point of origin of the resource data, such as a specific observer job.
    If you have the appropriate user permission, such as the administrator role, the observer job name is an active link, which opens the observer job page from where you can re-run the job, view its history, or edit the job.
    Related services tab: Displays all related services as active links, which open the service topologies in new windows.
    Also lists the group type, number of groups, status, and tags.
    Related resource groups tab: Displays all related resource groups as active links, which open the resource group topologies in new windows.
    Also lists the resource type, number of resources, status, and tags.
    Location tab: Opens a map in which the resource is geo-located. Zoom functions are enabled, though the map is limited to the More details dialog. To open the full map, use the Map link next to the resource name.
    Structure view tab: The structure view displays all resources that are part of a host or parent resource (such as a device), which are linked together in a relationship via the 'partOf' edge regardless of their position; that is, it displays linked resources even if they are several hops removed from one another or from the host (parent) resource.
    The Structure view tab displays all the current stored properties for a selected resource on the right in tabular and JSON format (as for the properties tab), with an additional breadcrumb above the details showing its distance from its parent resource.
    On the left, a resource tree is shown, expanded to the resource from which the structure view was opened, with the parent resource at the highest level. The highest severity resource status is shown next to the name, although if a status is shown in parenthesis, the status applies to a resource nested at a lower level.
    You can click on a resource name to open a topology view of the resource and its parent resource. When you display a parent resource, all resource linked to it via the partOf edge are also depicted. If you activate the Problem view toggle, all resources with no reported issues are filtered out.
    Status tab: Displays a dialog that shows the time-stamped statuses related to the specified resource in table format.
    The Severity and Time columns can be sorted, and the moment (that is, the historical time point) that Resource status was selected is also time-stamped.
    You can use the Show active only toggle to remove inactive statuses.
    In addition, if any status tools have been defined, the status tool selector (three dots) is displayed next to the resource's statuses. Click the status tool selector to display a list of any status tools that have been defined, and then click the specific tool to run it. Status tools are only displayed for the states that were specified when the tools were defined.
    The severity of a status ranges from 'clear' (white tick on a green square) to 'critical' (white cross on a red circle).
    Table 1. Severity levels
    Icon Severity
    clear icon clear
    indeterminate icon indeterminate
    information icon information
    warning icon warning
    minor icon minor
    major icon major
    critical icon critical
    Tip: If statuses related to a specific resource are available, the resource will be marked with an icon depicting the status severity level, and the Resource status tab will appear on the Resource details window, accessible via the resource context menu.
    Deleted resources: When viewing a deleted resource, display elements are grayed out and the deletion time stamp is provided. When viewing its topology, the display jumps to the last active time point.
  2. Click the resource name to display a topology view.
    The displayed topology shows you the resource and any connected resources as determined by hop count. You can use this interactive tool to drill into individual resource detail and status, enable timeline to view changes over time, and more. You can also use this view to triage issues. For more information, see Viewing topologies.

More resource group details

  1. View the following information for a resource group on the Resource group details page:
    Resource group details
    Note: Only accessed from the Resource management dashboard.
    Properties tab: Displays all the current stored properties for the specified Resource group in tabular and JSON format. If a property has been excluded from view by an administrator, it is only visible in JSON format.
    Related resources tab: Displays all related resources as active links, which open the resource topologies in new windows.
    Also lists the type, status, tags, and business criticality (if defined).
    Related services tab: Displays all related services as active links, which open the service topologies in new windows.
    Also lists the number of resources, status, and tags, and business criticality (if defined).

More service details

  1. View the following information for a service on the Service details page:
    Service details
    Note: Only accessed from the Resource management dashboard.
    Properties tab: Displays all the current stored properties for the specified service in tabular and JSON format. If a property has been excluded from view by an administrator, it is only visible in JSON format.
    Related resources tab: Displays all related resources as active links, which open the resource topologies in new windows.
    Also lists the type, status, tags, and business criticality (if defined).
    Related resource groups tab: Displays all related resource groups as active links, which open the resource group topologies in new windows.
    Also lists the resource type, number of resources, status, and tags, and business criticality (if defined).